Frequently Asked Questions
Helpful information about jewelry, sizing, orders, shipping, returns, refunds, and customer support.
Who operates Vireqlo?
Vireqlo is operated by Beijing Xiangwu Trading Co., Ltd.
What does Vireqlo sell?
We offer necklaces, earrings, bracelets, bangles, rings, and decorative brooches.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
Can I ask about jewelry dimensions before ordering?
Yes. Contact customer support with the exact product name and the size or fit information you would like clarified.
Will natural-stone and decorative details look identical to the photos?
Small differences may occur because of natural variation, lighting, screen settings, and manufacturing tolerances.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if my jewelry arrives damaged or incomplete?
Contact us promptly with your order number and clear photographs so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.